Frostspire Network – Store Policy
Welcome to the official store of Frostspire Network. All purchases made through https://fnet.zapto.org/store or any associated services are governed by the terms outlined below. By proceeding with a purchase, you confirm that you understand and accept this policy in full.
1. Digital Product Disclaimer
All items sold are digital goods, such as Minecraft ranks, kits, crate keys, in-game currency, and Discord-based roles or perks. These products are delivered electronically and have no physical component. Once delivered, they cannot be revoked, transferred, or refunded.
2. No Refund Policy
All sales are final. Frostspire Network does not offer refunds under any circumstance, including but not limited to:
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Accidental or duplicate purchases
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Buyer’s remorse
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Server moderation actions (e.g., bans, mutes, warnings)
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Lost access to Minecraft or Discord accounts
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Unauthorized purchases by family or others
Please ensure all information is correct before completing your transaction.
3. Unused Purchase Exception (Discount Credit)
If a product was purchased but not used or activated (e.g., no commands executed, no kits claimed, no roles applied), you may be eligible for store credit in the form of a one-time discount code.
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Refunds will not be issued under any condition.
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Discount credit is discretionary and subject to review.
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Usage is tracked and will be verified by our staff.
To request a review, contact us with your transaction details using the email below.
4. Chargebacks and Fraud
Initiating a chargeback or payment dispute will result in:
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A permanent ban from the Frostspire Network Minecraft server and Discord
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Loss of access to any digital items previously purchased
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Reporting of the chargeback to PayPal and other fraud monitoring services
We enforce a zero-tolerance policy toward payment fraud.
5. Parental Consent
If you are under the age of 18, you must have a parent or legal guardian’s permission before making any purchases from this store. All purchases are assumed to be made with appropriate authorization.
6. No Affiliation with Mojang or Microsoft
Frostspire Network is an independent entity. This website, store, and server are not affiliated with Mojang AB, Microsoft Corporation, or any of their subsidiaries. Minecraft is a trademark of Mojang AB.
7. Contact and Support
For billing inquiries or eligibility questions regarding unused purchases:
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Email: fnet.zapto.org@gmail.com
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Website: https://fnet.zapto.org
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Discord: https://dcd.gg/fnet – Open a ticket in #🎫・tickets
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Support requests are typically addressed within 24–48 hours.
8. Acknowledgment
By completing a purchase, you agree to the terms of this policy and all rules applicable to the Frostspire Network community. Your support helps us improve, expand, and maintain the server for the entire player base.